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Customer Support

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Welcome to our Customer Support Center! We're here to assist you with any questions or concerns you may have. Our team is dedicated to providing you with the best experience possible.

 

How Can We Help You?

1. Frequently Asked Questions (FAQs)

Before reaching out, check our FAQ section for quick answers to common questions about our services, products, and policies.

 

2. Contact Us

If you can’t find what you’re looking for, our customer support team is ready to help. You can reach us through:

  • Email: will@willtan.life

  • Phone: +6011-70197078

  • Live Chat: Click the chat icon at the bottom right corner of the page for real-time assistance.

     

Our working hours are:

  • Monday to Friday: 9:00 AM - 6:00 PM (GMT+8)

  • Saturday: 10:00 AM - 4:00 PM (GMT+8)

  • Closed on Sundays and public holidays.

     

3. Track Your Order

Easily track your order status using our Order Tracking Tool. Simply input your order number and email address to get real-time updates.

 

4. Returns and Refunds

If you're not satisfied with your purchase, please visit our Returns and Refunds Policy page for guidance on how to initiate a return or request a refund.

 

5. Technical Support

Having trouble with one of our products or services? Visit our Technical Support page for troubleshooting tips or to schedule a consultation with a specialist.

 

Why Choose Our Support?

  • Fast Response Times: We aim to reply to all inquiries within 24 hours.

  • Multilingual Support: Assistance is available in English, Mandarin, and more.

  • Knowledgeable Staff: Our support agents are trained to provide clear and accurate solutions.

     

Your Feedback Matters

We’re always looking to improve! Share your thoughts and experiences with us by filling out our Feedback Form. Your input helps us serve you better.

Thank you for choosing us! We’re committed to making your experience exceptional.

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